Press Release
TOPEKA, Kan. – Westar Energy is alerting customers that imposters .claiming to work for the company are threatening to disconnect service and asking for prepaid .cards as payment. Several customers have contacted Westar Energy’s Customer Relations Center after receiving suspicious phone calls.
Some imposters are very convincing. They may use websites that allow them to
manipulate caller ID, making the call appear to come from Westar. They speak with authority.
When the targeted customer calls the phone numbers provided, the person who answers sounds
like they work for Westar. In some cases, callers may even provide information like amount due
that makes them sound credible.
“Scammers create a sense of urgency to get customers to act quickly rather than allowing them time to check their account,” Gina Penzig, media relations manager, Westar Energy, said.
“We will never require a pre-paid card for payment. Also, we notify customers multiple times in
advance if service may be interrupted for non-payment.”
Before acting on one of these calls, check your records to see if a recent payment has
been made. If you are still unsure, call our Customer Relations Center, 1-800-383-1183, and
check your account status. More about identifying scams: https://www.westarenergy.com/scams
If a customer receives a suspicious visit from an individual, he or she should also report it
to their local law enforcement agency.
Callers use Threat of Disconnection to get Immediate Payment
TOPEKA, Kan. – Westar Energy is alerting customers that imposters .claiming to work for the company are threatening to disconnect service and asking for prepaid .cards as payment. Several customers have contacted Westar Energy’s Customer Relations Center after receiving suspicious phone calls. Some imposters are very convincing. They may use websites that allow them to
manipulate caller ID, making the call appear to come from Westar. They speak with authority.
When the targeted customer calls the phone numbers provided, the person who answers sounds
like they work for Westar. In some cases, callers may even provide information like amount due
that makes them sound credible.
“Scammers create a sense of urgency to get customers to act quickly rather than allowing them time to check their account,” Gina Penzig, media relations manager, Westar Energy, said.
“We will never require a pre-paid card for payment. Also, we notify customers multiple times in
advance if service may be interrupted for non-payment.”
Before acting on one of these calls, check your records to see if a recent payment has
been made. If you are still unsure, call our Customer Relations Center, 1-800-383-1183, and
check your account status. More about identifying scams: https://www.westarenergy.com/scams
If a customer receives a suspicious visit from an individual, he or she should also report it
to their local law enforcement agency.
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